Responsibilities For NOC Engineers

Responsibilities: 
  •  Approves work schedules for the NOC resources
  •  Assist leadership team in interviewing and hiring NOC personnel
  •  Directs and coordinates activities of personnel
  •  Reviews status reports
  •  Planning, assigning, and directing work
  •  Appraising performance
  •  Rewarding and disciplining employees
  •  Manage mentoring program for NMC supervisor personnel
  •  Addressing complaints and resolving problems with internal as well as external customers
  •  Lead Continuous Service Improvement efforts
  •  Provide after- hours escalation support
  •  Provide shift presence on rotational basis as needed for coverage
  •  Ensure team Change Management compliance

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